1. Privacy generally
In collecting, holding, using, disclosing and otherwise managing your personal information, FUTU AU will comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) in the Privacy Act.
2. Kinds of personal information collected
Personal information is information or an opinion about an identified, or reasonably identifiable, individual.
FUTU AU operates an online brokerage through the moomoo trading platform offered by its affiliated entity, Moomoo Technologies Inc., with access to global stock exchanges and securities trading platforms to provide brokerage and general investment advisory services to retail and wholesale clients in Australia. In conducting this business, or as a result of our other interactions or dealings with you, FUTU AU may collect your personal information.
The kinds of personal information that FUTU AU collects will vary depending on our particular interaction or dealing with you. However, generally speaking, the kinds of personal information FUTU AU collects may include:
- your contact information such as your name, occupation, address, telephone number, email address and date of birth;
- financial information such as your credit history, source of wealth, risk tolerance, investment experiences and objectives, transaction records, account balance and securities portfolio;
- proof of identity information such as your driver licence, electronic signature including for the purposes of the Electronic Transactions Act 1999 (Cth) and each equivalent legislation in the relevant state and territory in Australia or other similar identity information;
- your preference information regarding our products and services;
- details regarding the transactions you undertake in respect of the FUTU AU business; and
- other information necessary to provide you with information regarding our products or services or undertake any transactions or dealings with you.
FUTU AU may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection.
Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.
3. How we collect personal information
Generally, FUTU AU collects your personal information directly from you. For example, FUTU AU may collect your personal information:
- when you register or apply for an account with us, request information or services from us, or otherwise provide us with your details;
- where you enter into, or propose to enter into, a transaction with us, including the provision of our products or services;
- where you use our websites, applications, products or other online services or otherwise interact with us; or
- if you post information to our website, application or any of our social media sites or otherwise interact with us.
There may be occasions when FUTU AU collects your personal information from someone other than you, for example:
- from our other service providers that help us provide our services (for example, customer support information or payment information);
- from related entities of FUTU AU, including but not limited to holding companies or affiliated companies;
- from third parties you authorise to disclose your information to us, including your financial institution or employer;
- from a publicly maintained record or other publicly available sources of information including social media and similar websites; or
- from third parties if you connect to our services or register an account with us using an external third-party application, such as Facebook or Google.
Generally, FUTU AU will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect that personal information from you.
4. Purposes for which personal information is used
Generally speaking, FUTU AU collects, holds, uses or discloses personal information so that we can maintain, improve and provide you with our products and services.
Some examples of the purposes for which FUTU AU collects, holds, uses and discloses your personal information include to:
- determine your eligibility for or products and services, including verifying your identity;
- administer services and products to you;
- communicate with you, including informing you of changes and updates to our policies, terms and conditions, and other administrative information;
- perform credit check, verification procedures, data verification, due diligence and risk management;
- help us to manage the services we provide to you, including personalising your experience with our services;
- provide you with marketing, advertising and promotional information, materials and/or documents relating to financial products that may be of interest to you or for which you may be eligible (as detailed in paragraph 5 below);
- verify your identity as part of initial and on-going Know-Your-Client due diligence processes and fulfill our obligations under applicable Anti-Money Laundering (AML) laws and regulations；
- authenticate and certify your electronic signatures including for the purposes of the Electronic Transactions Act 1999 (Cth) and each equivalent legislation in the relevant state and territory in Australia;
- enforce obligations owed to us;
- respond to your queries and provide you with information you request from us;
- conduct our business and facilitate the supply of our services to you;
- contact you to obtain your feedback regarding our products or services or to conduct other market research;
- administer, manage and process any transactions you enter into, or propose to enter into, with us;
- conduct investigations in cases of fraud, credit or data security risks;
- analyse the information we collect so that we can administer, support, improve and develop our business and the services we offer (including by monitoring or recording our interactions with you for training purposes);
- assist other financial institutions to conduct credit checks and collect debts;
- establish, exercise or defend a legal right or to participate in any legal or administrative proceedings; and
- comply with the obligations of FUTU AU under any applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities.
In addition to the purposes listed above, FUTU AU may use your personal information for purposes related to the above purposes, other purposes which we notify you of when we collect the information and for purposes otherwise permitted or required by law.
Where personal information is used or disclosed, FUTU AU takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to FUTU AU. However, without certain information from you, FUTU AU may not be able to provide services or information to you or may be limited in how we can interact with you.
5. Use of personal information for marketing purposes
In addition to the purposes outlined in paragraph 4 above, FUTU AU may use and disclose your personal information in order to inform you of promotions, competitions, giveaways, events, goods or services that may be of interest to you. This may include FUTU AU disclosing the information to related companies of FUTU AU or other entities with which FUTU AU has a commercial relationship or arrangement for the purpose of the other entity contacting you for such marketing purposes. We may also use your personal data to invite you to participate in marketing research, surveys and other similar activities.
You can choose to receive marketing and other promotional materials through various modes including but not limited to email, direct mailers, short message service, telephone calls, facsimile and other mobile messaging services. In respect of sending telemarketing messages to your Australia telephone number via short message service, telephone calls (voice or video), facsimile and other mobile messaging services, we will do so only if You have provided your clear and unambiguous consent in writing or other recorded form for us to do so.
6. Disclosure of personal information
- related companies of FUTU AU including but not limited to holding companies or affiliated companies located in Australia or overseas;
- service providers and contractors and other third parties and their respective officers, employees, agents or subcontractors who provide goods or services to us (including our technology service providers, our business consultants, risk, credit, compliance and identification verification companies, legal and accounting firms, auditors, insurers and other professional advisers or administration service providers);
- other third parties that are integral to the provision of our services (including financial institutions and other payment processors and their respective officers, employees or agents);
- third party service providers for identity verification or Anti-Money Laundering compliance related purposes;
- people or entities considering acquiring an interest in FUTU AU or any business or assets of FUTU AU;
- other parties who invest in or acquire an interest in FUTU AU or any business or assets of FUTU AU;
- relevant regulatory bodies, government, tax authorities, law enforcement agencies or other administrative, self-regulatory or statutory agencies, or stock exchange or clearing house where required by law; and
- any other party to whom you authorise us to disclose your personal data to.
FUTU AU may also disclose your personal information for other purposes if we notify you of the disclosure at or about the time of collecting the information, we have otherwise received your consent or the disclosure is required or authorised by law.
If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.
7. Overseas disclosures
FUTU AU may transfer your personal information to countries/territories outside Australia where any of our related companies or service providers may be located. This includes, but is not limited to, the People's Republic of China (including Hong Kong Special Administrative Region), Singapore and the United States. To the extent that we may need to transfer your personal information overseas, we will protect the personal information so transferred and ensure that we provide a standard of protection that is comparable to the protection under the Privacy Act and the APPs.
We take reasonable steps to ensure that any such overseas recipients do not hold, use or disclose your personal information in a way that is inconsistent with the obligations imposed under the Privacy Act and the APPs.
8. Links to other websites
When you visit our websites or other online services, we will generally leave a ‘Cookie’ in the memory of your web browser. The website or other online service may only function properly if Cookies are enabled. Our websites and online services may use persistent Cookies to authenticate you as a user and display content that is relevant and specific to you.
Cookies are very small files that store information about your visit to and use of a website. Most major commercial Internet sites use them and they make your Internet surfing more useful and less time-consuming because they store information that is reusable each time you visit our website, such as birthday and other preferences you have chosen to share with us.
10. Security of personal information
FUTU AU takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
FUTU AU holds personal information in electronic forms in secure databases on secure premises, accessible only with the appropriate passwords by authorised staff, contractors or agents on a “need to know” basis and is disclosed or shared using secured methods (personal information is encrypted when necessary). Where personal information is held in hard copy, it will be held in controlled, access restricted premises which only authorised personnel or contractors will be permitted to access.
The processes and systems we use to secure your personal information include:
- the use of identity and access management technologies to control access to systems on which information is processed and stored;
- the implementation of strict internal security standards and confidentiality policies when sharing of personal information between related companies of FUTU AU;
- requiring all employees to comply with internal information security policies and keep information secure;
- requiring all employees to complete training about information security; and
- monitoring and regularly reviewing our practice against our own policies and against industry best practice.
FUTU AU will destroy or de-identify personal information in circumstances where it is no longer required, unless FUTU AU is otherwise required or authorised by law to retain the information.
11. Access and correction
FUTU AU takes steps reasonable in the circumstances to ensure any personal information it holds is accurate, up-to-date, complete, relevant and not misleading.
In addition, under the Privacy Act, you have a right to seek access to and correction of your personal information that is collected and held by FUTU AU. If at any time you would like to access or correct the personal information that FUTU AU holds about you, or you would like more information on FUTU AU’s approach to privacy, please contact FUTU AU using the details set out in paragraph 12 below. FUTU AU will grant access to the extent required or authorised by the Privacy Act or other laws and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
- you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
- FUTU AU requests that you be reasonably specific about the information you require; and
- FUTU AU may charge you a reasonable administration fee, which reflects and will not exceed the cost to FUTU AU for providing access in accordance with your request.
FUTU AU will endeavour to respond to your request to access or correct your personal information within 30 business days from your request. If FUTU AU refuses your request to access or correct your personal information, FUTU AU will provide you with written reasons for the refusal and details of complaint mechanisms.
If you are dissatisfied with FUTU AU’s refusal to grant access to, or correct, your personal information, you may make a complaint to the Office of the Australian Information Commissioner.
12. Contacting FUTU AU
For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications or make a privacy complaint, please contact FUTU AU using any of the following contact details:
Email: firstname.lastname@example.org Post: Suite 1701, Level 17, 570 George Street, Sydney NSW 2000, Australia
13. Privacy complaints
Please direct all privacy complaints to FUTU AU. At all times, privacy complaints:
- will be treated seriously;
- will be dealt with promptly;
- will be dealt with in a confidential manner; and
- will not affect your existing obligations or affect the commercial arrangements between you and FUTU AU.
FUTU AU will acknowledge your complaint within 14 business days of receipt and endeavour to resolve it within 30 business days, unless FUTU AU informs you otherwise and seeks your agreement in writing.
FUTU AU will commence an investigation into your complaint. You will be informed of the outcome of your complaint following the completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, or an extension to the time in which FUTU AU will resolve it, you may refer the complaint to the Office of the Australian Information Commissioner.
14. Non-privacy complaints